Champion's Choice Silver offers full coverage of lost packages or products that may have been damaged during the shipping process. Because of service charges, we do not offer full refunds on any order in which a product has not yet been received by the customer. In this case the customer will be refunded 70% percent of the original payment price. Champion's Choice Silver will guarantee repair on any visible damage of a product or error on our part. We will cover shipping on the product coming back to us and the product going back to the customer. If you are not satisfied with the final product for a different reason please reach out to us at [email protected]