Return, Refund, Repair, and Rebuild Policy

Champion’s Choice Silver stands by our products and strives to satisfy each and every customer. Due to service charges, we do not offer 100% refunds on any product that does not have a defect or design flaw. In the event that the buckle does match the design proof but does not meet the customer’s standard, we will offer a 70% refund. If you are not satisfied with the final product for any reason please reach out to us at info@ccbuckles.com. 

Returns and Refunds

• What qualifies for a Return and Refund:
  • The product arrives broken and can be shown through a photo taken by the customer. 
  • The product is not the same as the design proof that was approved. 
  • The product breaks within 2 years after the order was placed.
    • ***Please note, we will send a shipping label for returns.
  • The product is lost during the shipping process.
    • ***Please note, in instances like this, we will issue a full refund of the product. 

• What does not qualify for a Return and Refund:
  • Last minute changes to a proof that was already approved. We can’t guarantee these changes will be shown on the final product if the design proof was already approved prior to the additional changes. 
  • If the brand/image/logo was handdrawn and that’s how it looks on the product.
    • *** Please note, we highly advise that a digitized form is uploaded of your brand/image/logo. We will build it exactly how it is shown in the upload.
  • Simply not liking the product. If the design proof was approved then that is what will be built. Issues on the design are not a cause for a return, refund, or rebuild.
  • The product is not the size the customer was expecting or wanting.
    • ***Please note, the size is written in most product’s descriptions and will also be shown on the product’s design proof. 

Repairs and Rebuilds

• What qualifies for a Repair or Rebuild:
  • Products that arrive with defects that are shown in a photo taken by the customer.
    • ***Please note, we will send a shipping label for repairs. If the buckle is being rebuilt we may ask you to send back the original buckle back to us, in that case we will also send a return label for the product. 
  • If the product arrives with or eventually is missing stones. We will base this off the honesty of our customer. 
  • Product breaks within 2 years after the order was placed.
    • *** Please note, if you won or were gifted a product made by us and something needs to be repaired, please contact the association or person who purchased the buckle. We will only work with direct customers, not third parties. 

• What does not qualify for a Repair or Rebuild:
  • Last minute changes to a proof that was already approved. We can’t guarantee these changes will be shown on the final product if the design proof was already approved prior to the additional changes. 
  • Products that have broken more than 2 years after purchase.
  • The product is not the size the customer was expecting or wanting.
    • ***Please note, the size is written in most product’s descriptions and will also be shown on the product’s design proof.