Champion’s Choice Silver stands by our products and strives to satisfy each and every customer. Due to service charges, we do not offer 100% refunds on any product that does not have a defect or design flaw. In the event that the buckle does match the design proof but does not meet the customer’s standard, we will offer a 70% refund. If you are not satisfied with the final product for any reason please reach out to us at info@ccbuckles.com.
Returns and Refunds
- What qualifies for a Return and Refund:
- The product arrives broken and can be shown through a photo taken by the customer.
- The product is not the same as the design proof that was approved.
- The product has not been approved for production and production has not started.
- The product breaks within 2 years after the order was placed.
- ***Please note: we will send a shipping label for returns.
- The product is lost during the shipping process.
- ***Please note: in instances like this, we will issue a full refund of the product.
- What does not qualify for a Return and Refund:
- Last minute changes to a proof that was already approved. We can’t guarantee these changes will be shown on the final product if the design proof was already approved prior to the additional changes.
- A product's proof was approved and the product is in production.
- If the brand/image/logo was handdrawn and that’s how it looks on the product.
- *** Please note: we highly advise that a digitized form is uploaded of your brand/image/logo. We will build it exactly how it is shown in the upload.
- Simply not liking the product. If the design proof was approved then that is what will be built. Issues on the design are not a cause for a return, refund, or rebuild.
- The product is not the size the customer was expecting or wanting.
- ***Please note: the size is written in most product’s descriptions and will also be shown on the product’s design proof.
Repairs and Rebuilds
- What qualifies for a Repair or Rebuild:
- Products that arrive with defects that are shown in a photo taken by the customer.
- ***Please note: we will send a shipping label for repairs. If the buckle is being rebuilt we may ask you to send back the original buckle back to us, in that case we will also send a return label for the product.
- If the product arrives with or eventually is missing stones. We will base this off the honesty of our customer.
- Product breaks within 2 years after the order was placed.
- *** Please note: If you won or were gifted a product made by us and it requires a repair, please first contact the association or individual who originally purchased the buckle from us. We will only initiate repair claims with the original purchaser and cannot begin a claim through a third party. Once we have made contact with the association or individual who purchased the buckle and verified the original order, we will then work directly with the recipient of the buckle to coordinate the repair process.
- Products that arrive with defects that are shown in a photo taken by the customer.
- What does not qualify for a Repair or Rebuild:
- Last minute changes to a proof that was already approved. We can’t guarantee these changes will be shown on the final product if the design proof was already approved prior to the additional changes.
- Products that have broken more than 2 years after purchase.
- The product is not the size the customer was expecting or wanting.
- ***Please note: the size is written in most product’s descriptions and will also be shown on the product’s design proof.